Policies
Welcome to our Policies page. Here, you'll find the guidelines that help us maintain a smooth and efficient business operation while ensuring the safety and well-being of everyone involved. We appreciate your understanding and cooperation in adhering to these policies. Thank you for being a valued part of our community.
1
Cancellation Policy
If you need to reschedule for any reason, we kindly ask for as much notice as possible to avoid a fee. We send text reminders 3 days and 1 day in advance.
*The cancellation fee made 48 hours or less before the groom and we can not fill the appointment. You will be charged 1/2 of the price for your groom. Cancellation on the day of your groom and we can not fill the appointment you will be charged the full amount of the groom. These charges must be paid before we can book the next appointment.
2
Vaccination Policy
Prior to receiving any services, all owners must provide proof of current Rabies. This is the only required Vaccination per the State of Ma that is required by law. The Bordetella (K-9 cough) vaccone is not required. Dogs must NOT be vaccinated within 72 hour prior to their appointment.
3
Leash Policy
​All dogs must be leashed at all times in the lobby and parking lot. Please make sure all collars are fitted correctly so your dog can not slip out of their collars. Please no Flex Leads!
4
Payment Policy
Payment is due at the time of pickup. We accept Cash, Check, Venmo, and Paypal. You may add gratuities to all payment methods (Gratuities are not required, but they are always appreciated.)
There is a $35 fee for bounced checks
5
Medication Policy
Please inform us of any behavior-modifying medications your dog is on before their grooming appointment.
6
Late Arrival Policy
If you arrive more than 15 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients.
7
Flea Policy
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get your dog wet. We will make an effort to contact you as soon as we notice fles. We will always do a flea bath (there will be a charge for this)
8
Matted Coat
Our objective is to ensure your pet's grooming experience is as stress-free as possible. When tangled and matted hair necessitates removal, shaving is the most humane method to prevent pain and injuries. While cosmetic appearance may be secondary, we prioritize your pets' comfort. We offer partial de-matting services when feasible and work to demat brush safely. Pre-existing conditions may become apparent upon removing matted coats. We will promptly inform you of any concerns. Matted coats can cause skin problems, inhibit air circulation, increase body heat, and create an environment for parasites and infections. We take precautions, but potential issues may arise, such as nicks and clipper irritations. If fleas are found, we will contact you ASAP and do a flea bath.